How To Create Shared Mailbox
Modified on Thu, 22 Dec 2022 at 08:59 AM
Categories
-
What's New
-
Release Information
- CoreView Release Notes September 2023
- CoreView Release Notes August 2023
- CoreView Release Notes July 2023
- CoreView Release Notes June 2023
- CoreView Release Notes May 2023
- CoreView Release Notes April 2023
- CoreView Release Notes March 2023
- CoreView Release Notes February 2023
- CoreView Release Notes January 2023
- CoreView December 2022 Release Notes
- CoreView November 2022 Release Notes
- CoreView October 2022 Release Notes
- September 2022 Release Notes
- August 2022 Release Notes
- Release 22.06 Key Features
- Release 22.05 Key Features
- Release 22.04 Key Features
- Release 22.03 Key Features
- Release 22.01 Key Features
- Release 21.12 Key Features
- Release 21.11 Key Features
- Release 21.10 Key Features
- Release 21.09 Key Features
- Release 21.08 Key Features
- Release 21.07 Key Features
- Release 21.05 Key Features
- Release 21.04 Key Features
- Release 21.03 Key Features
- Release 21.02 Key Features
- Release 21.01 Key Features
-
Release Information
- Getting Started with Customer Care
-
Getting Started with CoreView
-
Configuring
- Configuration Overview
- Creating CoreView Tenant Administrators
- CoreView Operator Uses Cases & Dependencies
- Creating a License Pool
- Understanding Virtual Tenants
- "Send As" DNS Requirements for CoreAdoption Campaigns (Optional)
- How to enforce MFA on CoreView service accounts
- Creating a License Pool
- How to ensure security for CoreView service accounts
- Disabling MFA for CoreView service accounts
- Set Conditional Access to grant access only inside the CoreView data center
-
Configuring
-
How to
-
Exchange Online
- How to check and analyze the Message Trace
- How To Configure Email Forwarding
- How to convert a Shared Mailbox to a User Mailbox
- How to convert a user mailbox to a shared mailbox in Exchange Online
- How to Create Microsoft 365 Groups for Improved Collaboration
- How To Create Shared Mailbox
- How To Create User Mailbox
- How To Grant Access To Mailbox
- How to List all the Mailboxes a User has access to in Microsoft 365
- How to remove delegates from Mailbox
- How to remove user access to Mailbox
- How to review and manage Exchange online mailbox permissions
- How to verify if a user has updated the Password
- Read Permission for Mailbox
- What are security groups and How to create it
- What is a Distribution Group and How to create it
-
Exchange Online
- Custom Actions Library
- Getting Started with CoreHybrid
-
Knowledge Resources
-
Understanding CoreView - Quick Start Guides.
- CoreView Quick Start Guide Overview and Index - Tenant Admins
- CoreView Quick Start Guide Overview and Index - Operators
- Understanding CoreView Tenant Configuration – Management
- Understanding the CoreView Operator Profile
- Understanding CoreView Operator Roles (New UX)
- Understanding CoreView Operator Roles
- Understanding CoreView Operator Delegation
- Understanding CoreView - Report Column Filtering
- Understanding CoreView Tenant Configuration - V-Tenant User Filters
- Understanding CoreView Tenant Configuration - Portal Information
- Understanding CoreView Tenant Configuration Options
-
Troubleshooting Common Issues
- Unable to see OneDrive, SharePoint and Exchange Data
- Remote Office 365 PowerShell session can Conflict CoreView Management Actions
- Why I cannot save the changes on existing License pool?
- Error when attempting to perform a Management Action
- Unable to modify the Assigned Licenses in my License Pool Report
- Enabling Permission for Endpoint Manager Actions
- How to enable permission for BitLocker keys report
-
Tenant Administration
- How to recreate Admins Read-only
- How to add an operator to the portal?
- How to enable and configure CoreView management session
- How to provide a consent to activate Azure AD Reports Feature and activate Partial Import?
- Tips & Tricks: Leverage Pivot Reports to Prototype License Pool Criteria Filter
- Tips & Tricks - How to manage email notifications for newly added Operators.
- Disable MFA from Read Only Service Accounts
- How To: Report on "Consumed Portal Licenses"
- How to Configure Allowed IP Addresses for CoreView Service Accounts
- Tips & Tricks: How to merge License Pools
- How to Use CoreView's Global Report Filters
- How to use the What If tool to check Azure AD conditional access policies
- How to Configure Allowed IP Addresses for CoreView Service Accounts
- How to Archive a Teams Group
- How to Restore a Teams Group
- On-demand Import for a Single Device in Endpoint Manager (Intune)
- Custom Actions using the Microsoft Graph API
- How to set up your tenant for the switch to Microsoft Graph API
- GraphAPI configuration: How to get Client ID and Client Secret
- How to provide consent to import exchange information
-
Reporting and Analytics
- How do I Check and Manage Calendar Permissions for a User?
- How CoreView can help you with your Microsoft 365 Chargeback Goals.
- New UX: Understanding the new License Centers
- Understanding the Savings Opportunities Dashboard
- Understanding the License Optimization center
- Understanding License Pool Snapshots report
- Understanding Call quality dashboard
- Understanding Call quality report
- Understanding User call quality report
- Understanding Teams groups activity report
- Understanding Teams Adoption Growth Report
- Understanding Endpoint Manager reports
- Understanding Teams dashboard
- Understanding Risky Users report
- Understanding Storage Dashboard
- Troubleshoot Active Users (License Usage) data
- Legacy Protocol Management
- Report Columns: Is active 30/60/90
- Quarantined Messages Report - Understanding The Reports
-
Managing and Administration
- Teams Voice: Direct Routing Support
- How to enable management function?
- Forward SMTP Address vs Forward Address management actions
- How to add the users in bulk while executing Users management actions?
- How to Create & Manage Custom Actions
- How to schedule a report to be sent automatically, and how to modify its scheduling options?
- How to schedule an alert report for the License Count
- Tips & Tricks – How to read and modify license pool report?
- Overview of CoreView Workflow
- How to delegate Workflow management using roles
- How to configure CoreView and ServiceNow integration
- How to Enable Multi Factor Authentication for Operators and Admins who Access the CoreView Portal
- How Can I Migrate from Group-Based Licenses to Direct Licenses Managed by CoreView?
- Naming convention rules
- Custom Actions: Forbidden and Warning Values
- How to add users to Distribution Group in bulk using via CSV
- Not able to manage licenses error
- Using custom action json output as an input in the workflow
- Setting the Sensitivity Label on SharePoint as a Mandatory Field
- DistinguishedName vs OnPremisesDistinguishedName
-
Understanding CoreView - Quick Start Guides.
- CoreView Product Manual
- Health Check
- Actions
-
Playbooks
-
Out-of-the-Box playbooks
- Introduction
- Overview
- Configuring predefined policies
- Edit policy settings: Set and monitor thresholds
- Edit remediation settings: Manual and automatic remediation
- Edit remediation settings: Configure attestation
- Remediation settings: Security & Identity policies
- Remediation settings: Teams Management policies
- Remediation settings: License Management policies
- Remediation settings: SharePoint & OneDrive Management policies
- Remediation settings: Exchange Management policies
-
Out-of-the-Box playbooks
- Workflows
- Learning Platform
- Internal Customer Care Resources
- Archive
- PowerShell
- Webinars and Events
- CoreVoice
- Internal Support
Problem Statement:
How do I create a Shared Mailbox
Solution:
A shared mailbox is a mailbox that multiple users can use to read and send email messages. It doesn't have its own username and password. As a result, users can't log into them directly. To access a shared mailbox, users must first be granted Send As or Full Access permissions to the mailbox. Once that's done, users sign into their own mailboxes and then access the shared mailbox by adding it to their Outlook profile.
Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view vacation time or work shifts.
Why should one set up a shared mailbox?
- Provides a generic email address (for example, info@contoso.com or sales@contoso.com), that customers can use to inquire about your company.
- Allows departments that provide centralized services to employees (for example, help desk, human resources, or printing services), to respond to employee questions.
- Allows multiple users to monitor and reply to email sent to an email address (for example, an address used specifically by the help desk).
Using Exchange Admin Center to create Shared Mailboxes:
You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "User mailboxes" entry in the Recipients Permissions topic.
Go to Recipients > Shared > Add
Fill-in the required fields:
Display name
Email address
To grant Full Access or Send As permissions, click Add, and then select the users you want to grant permissions to. You can use the CTRL key to select multiple users.
Click Save to save your changes and create the shared mailbox.
Using PowerShell to Create a Shared Mailbox:
#Create Shared Mailbox cmdlets New-Mailbox Set-Mailbox Add-MailboxPermission
Example:
#Create Shared Mailbox Example New-Mailbox -Shared -Name "Sales Department" -DisplayName "Sales Department" -Alias Sales Set-Mailbox -Identity Sales -GrantSendOnBehalfTo MarketingSG Add-MailboxPermission -Identity Sales -User MarketingSG -AccessRights FullAccess -InheritanceType All
This example creates the shared mailbox "Sales Department" and grants Full Access and Send on Behalf permissions for the security group "MarketingSG". Users who are members of the security group will be granted the permissions to the mailbox.
This example assumes that you've already created a mail-enabled security group named "MarketingSG" by using the New-DistributionGroup cmdlet. For more information kindly refer - Use PowerShell to Create a Shared Mailbox
You can use the following permissions with a shared mailbox.
Full Access: The Full Access permission lets a user log into the shared mailbox and act as the owner of that mailbox. While logged in, the user can create calendar items; read, view, delete, and change email messages; create tasks and calendar contacts. However, a user with Full Access permission can't send email from the shared mailbox unless they also have Send As or Send on Behalf permission.
Send As: The Send As permission lets a user impersonate the shared mailbox when sending mail. For example, if Kweku logs into the shared mailbox Marketing Department and sends an email, it will look like the Marketing Department sent the email.
Send on Behalf: The Send on Behalf permission lets a user send email on behalf of the shared mailbox. For example, if John logs into the shared mailbox Reception Building 32 and sends an email, it look like the mail was sent by "John on behalf of Reception Building 32". You can't use the EAC to grant Send on Behalf permissions, you must use Set-Mailbox cmdlet with the GrantSendonBehalf parameter.
For more details kindly refer link - Permission to use for Shared Mailbox.
Kindly refer this MSDN article for adding the Shared Mailbox in your Outlook - Add Shared Mailbox in Outlook
Using CoreView
Steps to Create a Shared Mailbox using CoreView:
- Go to CoreView Portal
- Search for "Shared Mailbox" in the "FILTER REPORTS" textbox
3. Or go to Actions --> Management Actions --> Mailbox --> Search for Create and choose "Create Shared Mailbox".
4. Fill-in all the details to complete creation of Shared Mailbox
5. Under Delegation option add users you want to give access to the Shared Mailbox.
Please Note that Users added under Delegation will get 'Full Access' & 'Send As' access rights.
Note: Operators will be able to see and manage only mailboxes part of their V-Tenant defined scope
Using CoreSuite you can not only manage every aspect of mailbox permissions, but you can also create, manage, monitor and delete mailbox objects and their configuration easily, always within the scope of your V-Tenant.
CoreSuite is an advanced Microsoft 365 tool offered by CoreView, used for reporting, managing, monitoring, auditing, and automating activities on your tenant to help keeping it under control. It simplify day by day activities, while ensuring a safer and more compliance management through tenant delegation, granular permission control, license optimization, workflow.
Visit our main web site for more information.