Categories

Problem 

 

When managing one or multiple users’ licenses, operators encounter the following error message and cannot proceed. 

Graphical user interface, text, application Description automatically generated 

Solution 

 

This issue can have two different causes.  

  1. 1. The first (and most common) one is delegation. Operators cannot perform the management actions as they are not entitled to manage the license pool which the user belongs to. Even if the operator can see that user in the ‘Active users’ report, that user can belong to a license pool the operator isn’t allowed to manage.  


To check whether this is the case, control the License pools assigned to the operator from ‘Settings’ > ‘Operators’ (or ‘My profile’ > ‘License pools’ in case you are facing this issue on your account). Then, check which License pool the user belongs to from the ‘Active users’ report, reviewing the ‘License pool group name’. 

 

Note: It may take from 30 minutes to 1 day, starting from the last full import, to see newly added users in the correct license pool. This time is based on license pool configuration. 

You can check 2.D CoreView Data Imports for Microsoft 365 article  for more details regarding license pool update frequency.  

 

  1. 2. The second reason for this error to occur is when operators try to manage the licenses for multiple users belonging to different license pools. The bulk action can be executed only on users from the same license pool. To control whether this is the case, perform the check described above.